Frequently Asked Questions

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Maintenance

How often should I change the oil in my car?
For every vehicle, there is a recommended time frame for all maintenance services. Abiding by these guidelines will ensure that your vehicle remains in great shape. you can find this information in your owner’s manual but if you are unable to locate it, you can always call out service center and we will look it up for you.
How often do I need to change my battery?
Every battery comes with a warranty. The end date of the warranty is found with a code that uses a latter and two numbers that is listed on the battery. The letter goes with the month and the numbers indicate the year. For example, if your code says C18, then the warranty will expire in March of 2018. In order to prevent any issues, we recommend that you change your battery before your warranty expires. Additionally, if you feel as though your battery is causing you issues and the warranty is still active, you can bring it in to us at anytime for an inspection.
Why won’t my vehicle start?
There are lots of things that can result in an engine not starting. Two of the most common are a dead battery or a bad starter and they often come with a clicking noise that occurs when you try to start your vehicle. To determine which one is the problem in this case, you will need to take a look at the number of volts the battery is using when you try to turn the ignition over. You will need a voltmeter to do this.
When the vehicle is turned off, you should show a reading of at least 12 volts. When you try to turn the ignition over, if the voltage does not drop below 10.50 volts, then the issue is likely with the starter. Some other issues it could be include a malfunctioning sensor, a timing belt that is broken or overstretched, or even a bad alternator.
What does it mean when my “Check Engine Soon” light illuminates?
 

These lights are here for a reason. This video will let you know what that reason is.

When your “Check Engine Soon” or “Service Engine Soon” light comes on, that means there is an issue with your vehicle. However, the issue can only be determined by bringing it to our service center to have your vehicle hooked up to a code reader. This will allow us to determine the issue and take care of it for you. One small exception to this is if the light comes on briefly and then disappears, which is known as a soft code. This means that the oxygen mixture in your vehicle is wrong according to the reading of the oxygen sensor.
How can I make my car last longer?
If you keep your vehicle well-maintained it will last much longer. Whether you’re intention is to drive your vehicle for as long as it is road worthy, sell it, or trade it in, you’ll get more miles or more money from the vehicle when you take care of it properly.
Tires are also part of the maintenance. They should have the proper air pressure so that they don’t wear out too fast.

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Tires

How often can I expect to replace my tires?
The majority of tires should last anywhere between 20,000 and 40,000 miles. The exact range is determined by the manufacturer. There are other factors that can impact the lifetime of tires including the material of the tires and even the type of surface you tend to drive on. You should refer to the manufacturer’s recommendation but also keep an eye on your tire tread to make sure it is not too low.
Should I align have my tires aligned after purchasing new ones?
Every time you purchase new tires, it is recommended that you get your alignment checked. This is especially true if your old tires had any signs of uneven wear patterns.
Are there any signs that I should get new tires?
The things you need to be aware of are signs of low pressure, various abnormalities, and even uneven wear. Additionally, you should be aware of the ration of tread on your tires and when they get too low, it is time to replace.
I need help finding the right tires.
 

The right tool for the right job and the right tire for the right Nissan. Here’s how to figure it out.

There are so many different kinds of tires available on the market these days that it can be very confusing knowing which ones are best for your vehicle. It is common practice for people to replace tires on their vehicle with the same brand and type. This is always a good idea if you have the original manufacturer tires. However, if you are not happy with your tires, we can help you find comparable ones based on your preferences.

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Parts

How often do my belts and hoses need to be replaced?
You should always refer to your owner’s manual to determine how often you should be replacing your belts and hoses. However, there are some signs for you to look out for that could mean it is time to change them including signs of dry rot, the bottoms of them being shiny, if they are soft, if they are cracking, or if they are losing tension.
Are OEM and generic parts different?
There is a big difference between the two. OEM parts are parts that are original equipment from the manufacturer and they have been made by the maker of your vehicle. They can be sold by the manufacturer or a third party but they are made to the exact standards of original parts and are covered by a warranty for any defects. Generic parts are made by another company and are designed to fit your vehicle but they are not exact. They tend o be of lower quality and are less likely to last as long. They also do not come with a warranty.

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Certified Professionals

What is a certified professional technician?
A certified professional technician is a mechanic that has met the standard set forth by the ASE. This means that they have the certification and have also obtained a lot of experience repairing and maintaining vehicles just like yours.
Can I use a mechanic that is not certified?
You always have this option but it is not recommended because of they are not ASE certified and you do not know what their experience level is. You also are not guaranteed that they will use OEM parts like you would with a certified professional technician.
ASE Certification and Nissan of Cool Springs
The technicians who work for Nissan of Cool Springs must take and pass the ASE certification test in their specialty. Or, if a technician is a master technician, he or she must pass a group of tests in a series. A master technician must also have two years of documented hands-on work experience.
For automobiles, a master tech must pass eight tests for the master status. For collision repair, a tech must pass four tests in the series. The A series for automobiles and light trucks include:
  • Engine repair
  • Automatic transmission/transaxle
  • Manual drivetrain and axles
  • Suspension and steering
  • Brakes
  • Electrical/Electronic system
  • Heating and air conditioning
  • Engine performance
The ninth test in the series is for light vehicle diesel engines and that test is not required to become a master technician.
Master techs in body repair or collision must pass these four tests:
  • Painting and refinishing
  • Non-structural analysis and damage repair
  • Structural analysis and damage repair
  • Mechanical and electrical components
All master tech must recertify every five years.
Call our certified technicians at Nissan of Cool Springs to schedule an appointment for maintenance and repairs.

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Technology

What is Nissan Bluetooth Connect and how do I use it?
With Nissan Bluetooth Connect you can connect instantly and automatically when you start your vehicle, place and receive wireless calls, talk hands-free, eliminate cord clutter, and stream your music wirelessly. Pairing your portable device is a quick and easy process that will keep you connected while keeping your hands on the wheel. Check out our video on Nissan Bluetooth Connect to find out how pairing works.
 

Setting up your Nissan with your smartphone is a match that’s guaranteed to last. Here’s how to make it happen.

Nissan Bluetooth Connect

What is Nissan HomeLink and how do I use it?
Nissan HomeLink is Nissan’s vehicle-based wireless control system which allows you to control your garage door, front gate, home security system, interior and exterior lighting, as well as various appliances and electronics. Three buttons, seamlessly integrated into your vehicle’s interior grant you easy, instant access and eliminate the need to keep multiple remote control devices in your vehicle. HomeLink is easy to connect to up to three devices and is compatible with nearly all garage door openers and gate systems, along with an increasing list of other radio-frequency (RF) controlled devices. Furthermore HomeLink is powered by your automobile’s electrical system; so you never have to worry about replacing batteries.
Plus even when you’re away from home, you can utilize apps to control your RF devices for increased security, reassurance and peace of mind. Check our video on Nissan HomeLink to set it up for your vehicle.
 

Who needs another remote control in their lives. With Homelink in your Nissan, not you.

Nissan HomeLink


Driving & Maintenance Tips

How do I get better gas mileage?
  • Regardless of the speed you are driving, it increases gas mileage over starting from a complete stop.
    Letting your car slow well before you get to a stoplight can reduce the chance you have to come to a complete stop. The only exception to this is if you are driving an electric vehicle with regenerative braking. In this case, you do want to come to a complete stop.
  • Slowing down and speeding up uses more gas on the highway.
    When you keep a good distance from the car in front of you, you won’t have to slow down when the person in front of you slows down. Use cruise control when you can. This also allows traffic to merge into your lane on the highway without making you slow down. The closer to 55 mph you are, the better the gas mileage will be. However, since 55 mph is pretty much a thing of the past on most highways, just try to keep within the speed limit and keep the same speed.
  • Keeping your vehicle well maintained will also help with gas mileage.
    Old plugs cause the vehicle to use more gas. Certain sensors may also affect gas mileage, so it’s a good idea to have the codes checked and the sensors repaired when the check engine light comes on.
  • Good tire air pressure keeps the proper resistance between the tire and the road.
    If the air pressure is too low, the vehicle has to work harder to keep it rolling and you will use more gas

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Does Your Car Have a Safety Recall?

Recalls have been in the news a lot lately. We know you have questions about the effect of these recalls on the safety of you and your passengers. We can’t service every vehicle with an open recall, but we can alert you if your vehicle has one.

Find out if your car is affected.

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